Last updated: July 8, 2026
Welcome to Oukaap. This Privacy Policy explains how Oukaap collects, uses, stores, and protects personal information when you use our website, online courses, learning resources, and related services available at oukaap.com/en.
By using Oukaap, you agree to the practices described in this Privacy Policy.
1. Who We Are
Oukaap is an online learning platform dedicated to language education. The English version of Oukaap provides language courses, lessons, resources, exercises, and learning support for English-speaking learners.
For privacy-related questions, you may contact us at:
Email: support@oukaap.com
2. Information We Collect
We may collect the following types of information:
Account Information
When you create an account, enroll in a course, or contact us, we may collect information such as your name, email address, username, password, and profile details.
Learning Activity
We may collect information about your course progress, completed lessons, quiz results, certificates, assignments, comments, and other learning activities on the platform.
Payment Information
If you purchase a course or paid service, payment information may be processed by third-party payment providers. Oukaap does not intentionally store your full credit card or banking information.
Communication Information
If you contact us by email, forms, WhatsApp, or other communication channels, we may collect the information you provide in your message.
Technical Information
We may automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on the website, and cookies or similar tracking data.
3. How We Use Your Information
We use your information to:
- Create and manage your user account;
- Give you access to courses, lessons, resources, and learning activities;
- Track your learning progress;
- Process payments and course enrollments;
- Send course updates, account notifications, and support messages;
- Respond to your questions or requests;
- Improve the website, courses, and user experience;
- Protect the security of the platform;
- Prevent fraud, abuse, or unauthorized access;
- Comply with legal obligations when required.
4. Cookies and Tracking Technologies
Oukaap may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and support learning features.
You can usually control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
5. Third-Party Services
We may use trusted third-party services to operate the platform, such as hosting providers, payment processors, analytics tools, email services, video platforms, learning plugins, or communication tools.
These third parties may process personal information only as needed to provide their services. Their use of your information is governed by their own privacy policies.
6. How We Share Information
We do not sell your personal information.
We may share information only when necessary, including:
- With service providers who help us operate the platform;
- To process payments or manage course access;
- To comply with legal obligations;
- To protect the rights, safety, or security of Oukaap, our users, or others;
- If the platform is transferred, merged, or reorganized, subject to appropriate privacy protections.
7. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including account management, course access, legal compliance, dispute resolution, and platform security.
You may request deletion of your account or personal information by contacting us. Some information may need to be retained when required by law or for legitimate administrative purposes.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Object to certain uses of your information;
- Withdraw consent where processing is based on consent;
- Unsubscribe from marketing emails.
To exercise these rights, contact us at support@oukaap.com.
9. Email Communications
We may send you important account messages, course notifications, and service-related emails. You may also receive educational or promotional messages if you subscribed or agreed to receive them.
You can unsubscribe from promotional emails at any time. However, we may still send essential account or service messages.
10. Children’s Privacy
Oukaap is not intended for children under the age of 13 without the consent and supervision of a parent or legal guardian.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
Parents or guardians may contact us at support@oukaap.com for any child privacy concerns.
11. Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online platform can guarantee complete security. You are responsible for keeping your login details confidential and for using a secure password.
12. International Users
Oukaap may be accessed by users from different countries. By using the platform, you understand that your information may be processed in countries where our service providers or technical systems are located.
We take reasonable steps to protect your information in accordance with this Privacy Policy.
13. Links to Other Websites
Our website may contain links to third-party websites, tools, videos, or resources. We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of Oukaap after changes are posted means that you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
Oukaap
Email: support@oukaap.com